Exchange Account

Unable to Verify Account Information

Here are some things to try if you are getting the error message Exchange Account Unable to Verify Account Information on your iPhone or iPad.

  • Delete your Exchange account and reconfigure it.
    • Go to Settings > Mail > Accounts >  Exchange Account > Delete Account
  • Next, reset your wireless network.
    • Go to Settings > General > Reset > Reset Network Settings
  • Restart your device.
    • Press and hold the Sleep-Wake button until you see the slider then slide to power off the device.
    • Turn your device on by pressing and holding the Sleep-Wake button until the Apple logo appears
  • Add your Exchange Account again
    • Go to Settings > Mail > Accounts > Add Account
    • If you see a prompt that asks “Cancel, Trust or Continue,” select TRUST
  • Check Cellular Data Settings
    •  Go to Settings->Cellular->Scroll to “Use Cellular Data For” and make sure both “Mail” and “Settings” is enabled
  • Toggle Connections ON or OFF
    • Toggle Airplane Mode ON and OFF
    • Turn WiFi OFF and add your account using Mobile Data instead
  • Domain Name
    • The Domain field may not be necessary.  Make it blank and try again
    • For username, add the domain name first, e.g. domain\username
  • Turn Off SSL
    • Go to Settings  > Mail> Account > Exchange account > Account > Advanced. Turn off USE SSL

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