18 04, 2019

Cloud Storage or Local Server – The Best of Both

2019-03-25T13:12:21-05:00April 18th, 2019|Cloud Services|0 Comments

Cloud Storage or Local Server – The Best of BothCloud Storage or Local Server

Cloud computing is the biggest buzzword in business today, and for good reason too. The cloud provides many a new-found freedom to do and achieve more than ever before. Greater collaboration, unlocking work possibilities in new locations and often reducing costs provides a healthy boost for many companies.

Every business is unique however, and cloud solutions don’t fit for every scenario. Connection issues, internet plans, or technical requirements can rule it out as an option in some instances. In these situations, we might install a Network Attached Storage (NAS) solution instead. Which is a very small server with lots of hard drives.

A NAS is particularly popular in small, mid-sized businesses, and even home environments. Due to their low power consumption, small footprint, and low cost, they often represent an ideal upgrade. Power users and businesses can enhance their networks and get more out of their systems by employing a NAS device to do the heavy lifting.

Reliable, Fast Access

When a property can’t achieve lightning fast internet speeds or services aren’t reliable enough to run a business on; a NAS solution is ideal for the job, serving files locally rather than from a remote server can save vast amounts on uploads and downloads.

Many of the benefits of the cloud can be created locally inside your home or office. Network storage allows you to save and retrieve files from multiple devices with fast local network speeds. Rather than being limited by the speeds offered by your ISP; you can complete file transfers, backups, and sharing at the speed of the hardware you purchase yourself.

A NAS gives you many advantages of the cloud with the level of control, speed, and accessibility of a local server. All this is achieved for a fraction of the cost and maintenance overhead typically associated with conventional servers.

One Device, Many Uses

NAS devices can act as a centralized backup location for active files and devices across the network. Using the device as a file store allows you to share projects easily, collaborate on files, and keep up-to-date copies while revisions change.

The device can be set up to allow redundancy across multiple hard drives. This means backed up data is never vulnerable to only a single hardware failure.

A fully redundant NAS is capable of handling a hard drive failure, or even removal, without interrupting your workflow. Simply replacing the affected hard drive with a new one will backup your files again and re-balance your device as if nothing had happened at all.

Lightweight File Access

Even retaining access to your files away from the office isn’t an ability exclusive to cloud services. NAS devices can be configured to provide secure access to files and folders on remote connections. Working remotely, using a NAS solution, can be done just as easily as if you were sat in the office.

Even when the rest of the office IT is shut-off and shut down, a NAS device can remain on and connected to the network, so access is never interrupted.

A NAS device can run 24/7 without issue. Their low power consumption makes it practical to leave the device powered on for regular backups and easy data access. Devices don’t require the heavy maintenance or large footprint of a bulky server. As a simple solution, a NAS device allows you to focus only on the data.

The Best of Both Worlds

A NAS provides high-speed file access and configuration of a local server and combines it with the low footprint and ease of use of a cloud service. Without relying on a bad ISP, weak connection, or power-hungry hardware, a NAS could be the solution that supercharges your business.

Find out if network storage is the right fit for your business. Call us today at 319-227-7000 to talk about the IT you need to meet your goals.

16 04, 2019

Keeping Control of Your Business with Office 365

2019-03-25T12:53:56-05:00April 16th, 2019|Office 365|0 Comments

Keeping Control of Your Business with Office 365 Keeping Control of Your Business with Office 365

Office 365 represents a complete shift in the way we interact with modern business computing. If you haven’t been introduced to it yet, now could be the time. Similar to the Microsoft Office desktop package that businesses have relied on for decades; Office 365 does even more to provide the critical tools you need to modernize your business environment and take control of your business.

Built with the cloud in mind, Office 365 allows you to access and modify your documents from any computer, tablet, or smartphone worldwide. These same cloud capabilities bring benefits to collaboration too. Groups and teams can work on a single document or group of files at the same time to maximize productivity and save time ahead of tight deadlines.

Safety, accessibility, and productivity are some of the amazing benefits Office 365 has introduced to modern business. Each one has clear, but obvious benefits that can be applied.

This article breaks down the less obvious, but equally important aspects of Office 365 that could apply within your firm. These features, unique to cloud-ready office packages, allow you to regain and maintain control of your business in any working environment.

Bringing You Additional Resources

There are times on projects where you need to collaborate with external contractors. Whether utilizing a skilled sales copywriter, data entry processor, or extra software developer; your business should be able to make full use of a boost in manpower when it needs it. To do this, you need to provide access to internal resources and systems.

A difficult balancing act comes from providing useful access without exposing confidential or sensitive data held internally. More than just personal preference, restricting access to sensitive data can be a key requirement of modern regulations governing business and commerce.

Rather than providing open access to everything you hold, Office 365 makes it possible to share individual files or entire folders one at a time. Privacy settings give you the power to tailor the amount of system access you provide right down to the individual file.

Files can be protected with edit only or view only access to protect data against unintentional, malicious, or unauthorized changes. When the project reaches its conclusion, access rights for external users can be revoked to revert documents and files to internal staff access only.

Keep Everything Together in The Right Place

Making use of Office 365 provides your business with a single, central platform for company communication and data storage. A unified system means less business time spent on staff training and getting to know the system.

Using a single system means your data is always located in a location where you know how to access it. Data transfer and file sharing are made easy for everyone across the firm. Simply modifying permissions or sharing links provides access to critical files to anyone with an authorized account.

Account Based Service

Office 365 accounts-based services make reflecting the structure of your physical business in its digital systems simple and straightforward. Using your unique domain to identify your business, each staff member can be reachable to both internal staff and external firms.

For Example, [email protected] may be the address of your sales coordinator or financial director. Using a unique business-based address provides both a professional point of contact and useful account management system. It also provides a simple way to redirect inquiries within the company.

If [email protected] was the primary point of contact for suppliers to your business, vital emails might otherwise be ignored or lost completely when Jane is unavailable. Office 365 services make it easy to redirect all emails sent to Jane’s address to [email protected] instead.

These simple but highly effective tools make sure you don’t miss vital communications from suppliers, contractors, or customers. This suite of tools gives you a competitive advantage to ensure queries never ‘fall through the cracks’ and your business retains a highly professional reputation.

Keeping in complete control of your business doesn’t have to mean sacrificing extra hours, laborious micromanagement, or building complex and costly systems. Office 365 allows you to keep control of your business easily and without hassle.

You’ll be surprised at the difference Office 365 can make to the way you manage your firm. Call us at 319-227-7000 today to help set you up and running using Office 365 the right way.

9 04, 2019

OK Google, How Safe Are You Really?

2019-03-25T13:22:52-05:00April 9th, 2019|Uncategorized|0 Comments

OK Google, How Safe Are You Really?OK Google, How Safe Are You Really?

Are you prompting Siri, Google, or Alexa? When you talk to a home assistant, you join a growing number of smart homes.

Smart home assistants search online, start phone calls, order groceries, play music, turn lights on. All with a single spoken command.

Research into how people use Google or Alexa demonstrates the core features. Listening to music ranked first. Checking weather and asking for general information rounded out the top three. Setting timers and reminders, asking for the news or jokes (perhaps to make up for the news?) are also common.

Yet, the question remains, just how safe are these virtual assistants? After all, having a smart speaker in your home means there is always an open microphone in your house.

Smart Speaker and Home Assistant Safety Concerns

The convenience of the speaker demands that it always be on, ready and waiting for you to say “Hey Siri” or “OK Google” Once triggered the device records the command, sends the data to servers for processing, and figures out its response.

Smart speaker users can log in to view the history of queries on their accounts. This prompts some concerns that these mega-companies will use the information for financial gain. For example, those talking about an overseas holiday might start seeing related ads on their computers.

Someone hacking into the home assistant to gain access to your personal information is another concern. Those who set smart speakers as a hub for many devices also create more points of vulnerability.

It’s difficult to anticipate all the ways the assistant could prove too good a listener. In one case, a voice assistant recorded a private conversation and sent it to the couple’s contacts list.

Steps to Stay Secure with a Smart Speaker

That candid conversation share aside, few big privacy flubs or personal data breaches have been reported. Nevertheless, if taking advantage of Alexa, Siri, or Google helper, keep these strategies in mind.

  1. Clear your history. Don’t leave everything you’ve ever asked it stored on the company server. The assistant will relearn your commands quickly.
  2. Connect with caution. It’s great to be able to turn on the TV and dim the lights without leaving the comfort of your sofa. Be wary of connecting security or surveillance devices to your home assistant.
  3. Mute the microphone. Yes, it undermines your ability to call from the closet OK, Google, what’s the weather like today? But, turning off the mic when it’s not in use stops recording without you knowing about it.
  4. Secure your network. Home assistants do their work by connecting to the Internet using your network. Ensure they are accessing a password protected network. They should use devices (e.g. modems) changed from default password settings. Also, use a separate network if possible. Such as a separate Wi-Fi name.

With a little effort you can gain convenience without worry.

Want more questions answered about setting up a smart speaker to be safe and reliable? We’re here to help. Give us a call at 319-227-7000.

2 04, 2019

Protecting Your Customers and Your Business Too

2019-03-25T10:44:14-05:00April 2nd, 2019|Backup, Security|0 Comments

Protecting Your Customers and Your Business TooProtecting Your Customers

Security and privacy are at the very top of our priorities when considering business IT. Major data leaks are in mainstream news on a near-daily basis and hundreds of thousands, if not millions, of customers are impacted every time they happen. Our number one goal is to make sure our businesses are kept out of danger.

Major institutions, such as multi-national banks and credit card companies, are expected to handle your data well. Unfortunately, less secured businesses require access to our data too.

Even just booking into a hotel often requires you to leave your name, address, date of birth, passport number, and credit card details. These few pieces of information are more than enough to steal your identity, start a line of credit, and access many of your vital services. You can often only hope your chosen hotel handles your information as well as your bank does.

Securing Your Business with Smarter Thinking

There is no way to change how your favorite hotel service operates, but you can affect your own business to improve its security for your customers.

You don’t need the manpower or funding of a major banking chain to handle data securely. With simple tweaks and powerful changes, you can minimize the chances of your business suffering a data breach big enough to close your doors for good.

By stepping up IT security to meet modern threats, you can help to limit your liability, put customer’s minds at ease and give your firm a competitive advantage. Should hackers attack, the work you do today will limit the damage and help you to weather the storm.

Limit Your Data Collection

The single most important thing to consider when securing your business is how much data do you really need to hold anyway? Carefully consider the value of every piece of personal information you collect in any given transaction. Do you have a use for everything you ask for?

Emails, addresses, and contact numbers are useful for receipts and marketing, but additional data many firms collect is often useless and wasteful. Each piece of unnecessary data you hold represents additional value to hackers and thieves. While you may be unable to use your own stored data, hackers will find great value in gathering more personal information. This increases your liability without adding any extra value.

Consider Your Access Requirements

Think carefully about who has access to information within your business and precisely why they need to access it. Often security problems begin when employees have blanket privileges to access everything within the firm.

Access restrictions should be specific to the company structure. Low-level employees should be limited to only what is strictly required for their role. Managers, for example, are likely to need systems that their junior staff cannot access.

Physical access restrictions are critical too. Unattended computers and mobile devices should require a password or identity verification to log on.

Treating Data with Care

The way you treat your data in day-to-day business reflects the impact hackers or IT disaster will have on your business when it is lost. Do you know where your backups are, and when they were last tested? Firms often first know they are in trouble when they realize all their data is stored on a business laptop or device that could be easily lost or stolen. Some firms shuttle a portable hard drive between home and work.

This solution should have no place in a professional business environment. Proper data care means regular, tested backups that are secure against fire, theft, or online hacks. Protecting your customers and your business is all about the smart application of IT knowledge in a cost-effective and efficient way.

We can help you to lock down your business to protect the most valuable assets your business owns, data. Call us at 319-227-7000

19 03, 2019

Is There A Safe Way to Use The Cloud?

2019-03-01T13:25:41-05:00March 19th, 2019|Cloud Services|0 Comments

Is There A Safe Way to Use The Cloud?

Cloud technology has grown to new heights in recent years. Ten years ago ‘the cloud’ was jargon almost nobody was aware of, today it is a phrase used almost daily in offices worldwide. More and more businesses today are taking advantage of the huge benefits cloud services have to offer.

The sudden and widespread adoption of this new technology has raised questions too. Some want to fully understand what the cloud is before committing their vital company data to it. Most want to find out what the cloud can do for them. Everyone wants to know, is it safe?

What Is The Cloud?

The Cloud is an abstract name for an engineering principle that allows you to store, retrieve, and work on your data without worrying about the specifics of precisely where or how it is kept. Storing your data on the cloud essentially means saving it on a server without worrying about the fine details.

Your data may be stored on a single computer, or distributed across multiple servers all around the world. Most often it’s stored across one or more data centers as close as possible to your physical location.

From the perspective of the end user, the big idea behind the cloud is that where data is stored ultimately doesn’t matter to you. Your cloud server takes care of retrieving your data as quickly and efficiently as possible.

With cloud technology, you are free to forget about the specifics and worry only about the bigger picture.

Safety In The Cloud

Many people are concerned by the idea of their confidential data being distributed worldwide. Often, people imagine small unguarded computers being responsible for vital company information. In a cloud setting, almost nothing could be further from the truth.

The reality is more like many hundreds, or thousands, of computers stacked up multiple stories in height. Data centers make storing and securing data their entire business, meaning they employ high-level cybersecurity and back it up with top of the line physical security too.

Today, digital assets are treated with security previously used only for cash, or precious metals such as silver and gold. Walled compounds, security gates, guards, and CCTV protect physical servers from unwanted access. Redundant power supplies even protect services against unplanned outages.

A modern data center is many times more secure than an office server in your own building. The difference could be compared to storing your cash in a highly secured bank vault versus a lock box on your desk.

State of the art digital security encrypts data, secures transmission, and monitors services for intrusion too.

Cloud Convenience

Storing data in the cloud means having easy access and very regular backups. Staff across the entire firm can work on documents at the same time, save files, and transfer documents without worrying about redundant copies and saving over previous versions.

The cloud acts, for your firm, as the ultimate productivity and security tool. Many firms haven’t known they needed it until they started using it.

User Security

The most significant threat to your cloud security comes from the users. Creating a weak password or reusing an old one to access your cloud services, opens up your data to easy access by hackers.

Falling for a phishing scam, or accidentally installing malicious software on your computer gives attackers the single opportunity they need to strike.

Attacking a fortified, secure data center is almost impossible. Attacking a user with common attacks and weak passwords is comparatively simple. These issues can be guarded against and prevented with staff training, awareness, and simple security tools. A simple password manager can guard against a large number of the biggest threats to your firm.

In today’s modern tech environment, the cloud is not only safe, it’s very likely the safest, most reliable, and most secure way to store your critical data.

We offer a variety of cloud services to help your business. Give us a now at call at 319-227-7000.

12 03, 2019

Don’t Fall Victim to Webcam Blackmail

2019-03-01T13:15:08-05:00March 12th, 2019|Email|0 Comments

Don’t Fall Victim to Webcam Blackmailwebcam blackmail

Don’t Fall Victim to Webcam Blackmail. Many users have reported recent scam messages from individuals claiming to have intercepted their username and password. These messages often state they have been watching your screen activity and webcam while you have been unaware.

Typically, attackers threaten to broadcast footage to your contacts, colleagues, or social media channels. Demanding payment in Bitcoin, malicious hackers blackmail their victims to keep confidential information private.

Where Have the Attacks Come From?

In many cases where hackers have claimed to have a victims’ password, this has turned out to be true.

In the last few years alone, many large websites have suffered enormous hacks which have released confidential details on many of their users. LinkedIn, Yahoo, and Myspace all suffered massive and devastating hacks. Some users of these services are still feeling the consequences today.

The details leaked from these sites, and others facing the same issues, are sold online for years after the initial breach. Hackers buy username and password combinations in the hopes of reusing them to access services, steal money, or blackmail their owners.

How to Respond

If you have been contacted by one of these hackers, it is a scary reality that they could have access to your credentials, data, and online services.

The only thing you can do in response to this type of email is to ignore it. This “we recorded you” email is a scam made much more believable because they probably do have one of your real passwords gained from a site hack.

That said, accounts that share the same password should be changed immediately. Security on additional services you use should be updated too.

Self Defense On the Web

When using online services, a unique password for every site is your number one defense. A good password manager makes this practical and straightforward too.

Using a different password for each site you use means that hackers can only gain access to one site at a time. A hack in one place should never compromise your other accounts by revealing the single password you use everywhere.

Often, people think that maintaining many passwords is hard work or even impossible to do. In truth, it’s almost always easier to keep tabs with a password manager than it is to use the system you have in place today.

A high quality and secure password manager such as LastPass, can keep track of all your logins efficiently and securely. They often offer the chance to improve your security by generating random and strong passwords that hackers will have a tougher time cracking.

Password management services offer a host of features that help you log in, remind you to refresh your security, and make your safety a number one priority. After using a manager for just a short time, you can be forgiven for wondering how you managed without it.

If you think you might have been hacked already, or want to prevent it from ever happening, give us a call to at 319-227-7000 update your security.

7 03, 2019

What Can An MSP Do to Kick-start Your Business

2019-03-01T15:32:08-05:00March 7th, 2019|Managed Services|0 Comments

What Can An MSP Do to Kick-start Your BusinessMSP

What Can An MSP Do to Kick-start Your Business. Business today relies on technology in a way which we have never seen before. It makes up the core of almost every firm currently in existence. Today going digital impacts small companies more than large ones; it can make new opportunities possible and accelerate your path to success.

The advantages of modern technology to small business is likely to be present already within your firm, but so too are the disadvantages. Faster transactions, quicker payment, accurate inventory, and improved customer outreach serve to boost our capabilities. While complex set-up, systems management, and ever-present security threats hold us back from our full potential.

Managed Service Providers (MSPs) can eliminate the drawbacks, sharpen up your systems, and allow your business to grow to its full capacity in the modern business landscape.

What An MSP Does For You – There are a staggering number of systems a modern business is expected to keep tabs on today. Accounting, inventory, and timekeeping; on top of customer-facing services such as maintaining a website, managing social media, and processing online orders. It’s simply impossible for every small business to keep up.

An MSP is an expert in the field, managing your IT services to give you the confidence your business is on the right track. If the core of your business relied on maintaining a fleet of vehicles, you would hire a mechanic to keep each one in top condition. Building your firm on modern technology should employ a similar strategy.

For your company, an MSP exists to keep your systems in their best shape to generate maximum mileage for your business.

Tailored to Exactly What You Need – The key to unlocking near unlimited growth in your own company is to find out precisely what you need to operate to capacity. An MSP can provide consulting services to your firm to find out how your business can improve. Simple tweaks and minor changes are often all it takes to create a more streamlined, more productive, working environment.

Almost always, the smallest changes in the right places make the most significant differences. Working with technology, rather than fighting against it, provides your firm with the competitive edge to put you in control.

Technology That Helps Without Getting in The Way – An MSP can both enhance and protect your business by providing backup and recovery services that will safeguard your data and services against any disaster.

The nature of IT failures means they can appear to happen at any time. Whether hit by a natural disaster, criminal break-in, or IT outage; a severe failure at the wrong time can cost customers, money, and reputation. A high quality, effective MSP works in the background to guarantee up-time, recover from adverse events, and increase security against threats.

Technology That Keeps You in Business – A huge number of businesses, both high-profile and small owner-operated firms, have suffered massive client losses as a result of missing deadlines, losing data, or exposing their customers to unnecessary threats. Clients are often left with little choice but to choose a firm that takes their data and privacy seriously.

One of the most significant benefits to managed services is regular, predictable support costs. Making regular and fixed payments to keep your IT in good shape protects against major and unexpected blow-outs in the monthly budget.

By monitoring systems, diagnosing issues, and maintaining technology, many of the problems that cause unexpected downtime and data loss can be avoided altogether. Preventing problems before they happen saves you money, but more importantly maintains your business reputation too.

An MSP Working For You – Increasing your potential, reducing your costs, and protecting your reputation are all great reasons to incorporate a managed service provider into your business. You can effectively add a whole new department to your business without adding unnecessary management overhead.

By eliminating IT distractions that take you away from your core business, you are free to pursue activities that make your company great. Take up an MSP and return to doing what you enjoy most, the part of the firm you are great at, the reason you got into your business in the first place.

Let us do the IT we are great at, so you can build and run the business you have always wanted. Give us a call at 319-227-7000 to manage your IT services for you.

5 03, 2019

Has Your Email Been Hijacked?

2019-03-01T13:01:57-05:00March 5th, 2019|Email|0 Comments

Has Your Email Been Hijacked?email been hijacked

A common complaint by many users in recent months has been spam emails appearing to come from their own accounts. Despite not knowing why, reports of friends, family, and contacts receiving spam email that appears to come from them has worried many people.

Some have had their accounts suspended or shut down by their service providers as a result. For many, this experience can be highly disruptive. It’s a problem that can cause many issues in both your professional and personal life.

The key to defense is learning how these attacks happen, and figuring out what you can do to protect yourself and your contacts against them.

Hackers Using Your Email Against You

Scammers that send out spam messages are continually looking for ways to make the process faster, cheaper, and more efficient. It’s the best way in which they can make more money every day by scamming unsuspecting victims for even more cash.

One of the most efficient ways they do this is by hijacking ready-made, trusted email accounts like your own. Hackers have several tools at their disposal to attempt to hijack your accounts.

Some of the principles which make email fast and easy to use means that details, such as those in the ‘from’ field, are easy to fake. A hacker might change the information supplied to make it appear as if the email comes from anyone.

There’s not much you can do to defend your email against such an attack. However, you can work to verify that an email, even one you expect to receive, does come from the person you believe it to. If your email provider flags up an incoming email as ‘suspicious’, or ‘untrustworthy’, it may well be.

Stolen Credentials

Hackers often buy large bundles of email addresses and passwords from the dark web. Leaked emails are often put up for sale following hacks of major companies and service providers.

The value of these details comes from passwords being unlikely to have been changed, the details attached to them are trusted, and often get hackers access to additional services too.

How To Detect an Email Intrusion

It can take a long time before you’re aware that malicious hackers are using your details. You might even be the last person in your contacts to know.

The first sign to look out for is a large number of unexpected emails in your inbox. These are likely to be replies to emails you never sent in the first place. Out of office, automatic responses, people complaining about spam, and people responding to the email as if it were genuine may all come to you first.

Keep a close eye on unexpected emails appearing suddenly in either your inbox or outbox. A hacker may be spear-phishing someone that you do business with or trust. By acting as you, using your address and details, they may be able to divert payments or confidential information to their accounts instead.

Protecting Yourself Against Hackers, Attackers, And Hijackers

Sometimes your computer might have been compromised to give hackers access to your services. Malicious software may have infected your machine to steal data and infect your contacts.

Take extra care to change your passwords if you believe your email has been accessed by a hacker. Use a different, more secure password for your email. Your email account is often the key to accessing many of the services you use most.

Run a virus scan and maintain security updates if you think your computer could have been infected. Have your machine and services looked at by a professional if you believe there is a risk your data is being used.

If you think your email could have been hijacked, or your details used elsewhere, give us a call at 319-227-7000 to clean up today.

1 03, 2019

Remote Support Will Create Tech That Works for You

2019-03-01T16:16:09-05:00March 1st, 2019|Uncategorized|0 Comments

Remote Support Will Create Tech That Works for YouRemote Support

Remote Support Will Create Tech That Works for You. There are few things as frustrating as IT issues getting in the way of your work. Even the simplest of problems can break your flow, ruin your productivity, and waste your time. IT should be working to boost your day instead of slowing you down.

Tripping up on a computer glitch can happen at any moment. Working to fix one can take hours. You might try a few steps that have worked before, ask a colleague for help, or try a web search to see what turns up. All of these take time from you or your colleagues, and often make the original problem worse.

When you outsource your help desk, your IT problems become our IT problems. We take charge of righting the ship to keep your tech on the right track.

Setting Up Your Business for Success

Many businesses try a break/fix model to deal with IT issues. This means waiting for problems to happen before contacting IT to resolve them. Break/fix adds costs and downtime to every IT issue as they happen. To us, this makes it an unacceptable long-term solution for business.

The process of scheduling a mutually suitable time to visit, diagnosing the issue, and resolving every issue on a case-by-case basis is massively time-consuming. Both IT technicians and in-house staff waste productive hours dealing with, often trivial, problems.

We think that time could be better spent building your business instead.

Your Personal Help Desk

When you outsource your IT help desk, you get a custom service dedicated to resolving your issues fast. Technicians with the knowledge and experience of years in IT can work without creating new problems or making the original issue worse. In modern IT, knowledge and experience is the key to successful solutions.

Many of the issues we resolve on a day-to-day basis are problems we have seen many times before on many different systems. IT is our business, and we know it very well.

How Outsourced IT Works For You

Outsourcing your IT means simply submitting a ticket to have issues taken care of. Having your own help desk to rely on means having help available exactly when you need it. Waiting on a local firm, or nearby technician to become available should be a thing of the past.

Queuing for an ‘adviser’, waiting on hold, and spelling out your problem over and over again is no fun for anyone. There should be better ways your time can be spent. There are certainly many ways firms can benefit more from ours.

Submitting an electronic ticket to resolve your issue is an easy, one step, process. Detail the problem once, email the ticket, and you can return to your work. We’ll call you back to work on a solution when the timing best works for you.

Managing Problems Remotely

To resolve system issues, diagnose, update, or maintain systems, we often log in remotely and take ownership of the problem personally. We’ve found there is little advantage to wasting time asking staff to find menus, click on links, and tell us what they see. We get straight to the heart of the problem and fix it there and then.

Problems that tie up one or more machines for a long time can be scheduled for out-of-hours, holiday, or weekend fixes. Large, system-wide updates or upgrades can be done remotely when they won’t get in the way.

For staff, updates appear to happen without anyone around to see them. You would be forgiven for thinking the IT is fixing itself.

Our golden rule is to make sure IT works for you, not the other way round. If you are wasting staff hours on hold, arranging meetings just for your tech, or structuring your day around simple problem solving, your firm could be upgraded in a flash.

Call us at 319-227-7000 or just submit a ticket and we’ll sort out the rest.

1 03, 2019

Repairing Your Computer Quicker for Less

2019-03-01T13:44:50-05:00March 1st, 2019|Computer Repair|0 Comments

Repairing Your Computer Quicker for LessRepairing Your Computer

Repairing Your Computer Quicker for Less. Have you started to notice your computer’s flaws, and problems growing more severe and more frequent over recent months? These issues can irritate you daily, stop you from doing critical tasks, and even put your data in danger. It may be time to book in your computer for a brief service check or repair to get back on track.

When booking your PC in for a service, you can help your technician get straight to the root of the problem. A few simple notes is all it takes. Many people drop off their computers with, at best, a brief and vague description of the problem they experience.

Technicians have a wide range of tools and years of experience to bring an ageing machine back to health. Even with tools and help, without a clear description of the problem, troubleshooting is far more time consuming and expensive. The best doctors in the world couldn’t diagnose a medical condition without a clear explanation of the symptoms.

With just a few simple steps, you can save time and money while ensuring you get your computer back with every problem fixed.

Take Note of the Problem Every Time It Happens

Some computer problems only crop up every now and again. A machine might freeze suddenly, or shut down unexpectedly. Intermittent issues can be frustrating and seemingly impossible to solve, but these occurrences may not be entirely random.

When these events happen, you can help to resolve your issues by jotting down what you were doing and the programs running at the time they happen. Information about what you clicked on last, or settings you recently changed can reveal unexpected links to the computer’s behavior.

Detailed notes help technicians to reproduce the problem and see the crash or error for themselves. This can lead to faster fixes, more lasting solutions, and less time spent diagnosing problems in the dark. Simple notes scribbled down on a piece of paper or smartphone app can save you a surprising amount of money.

Keep an Eye on the Environment as Well as the Computer

It’s not just things within the computer we need to note down. External factors can play a significant role in how machines operate. Hot and humid days have been known to limit cooling on devices already suffering from heat issues.

Even changing the time of day can raise different computer related issues. There have been occasions where users have reported problems connecting to the internet around lunchtime every day. A seemingly strange coincidence with no apparent cause, until technicians dig a little deeper.

Wi-Fi, which relies on radio waves to send and receive data, uses a frequency of 2.4ghz to communicate with devices. By coincidence, the same frequency is used in concentrated form inside of a microwave to heat food and beverages.

Microwaves, particularly when poorly positioned, or faulty, can cause Wi-Fi issues that disrupt communications every time they are used. Problems that come and go, seemingly randomly, have such a strange link to the computer’s environment that they can be very difficult to diagnose.

Take the Right Hardware at the Right Time

Bringing your computer in for repair, whatever the issue, is as simple as picking up the box itself. We don’t need the peripherals such as the mouse, screen, or keyboard unless those are the things causing the issue. Bringing in a laptop is as simple as carrying it to us, along with the charger.

When deciding when to come in, sooner is always better than later. Computer issues often get worse over time. Vents gather more and more dust, fans run slower and slower. Heat issues in particular drastically lower the lifespan of a machine as time goes on. Hard drive issues could cause data loss if not handled immediately.

A machine that gets less and less stable over time puts your programs and your critical data at risk. Updates applied over a shaky foundation can cause any number of software issues. With data, there’s often zero warning before it’s gone.

Can you afford to delay?

Give is a call at 319-227-7000 to book an appointment and give your computer a clean bill of health.

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